Privacy Policy

Introduction

"MUMSCLUB MALAYSIA" respects and upholds your rights to privacy protection in respect of the collection, use, disclosure and handling of personal information. This Privacy Policy details the practices we have adopted to protect your privacy, so that you can feel confident about how we manage the personal information you entrust to us. By using our MUMSCLUB MALAYSIAwebsite(s) or otherwise providing MUMSCLUB MALAYSIA with personal information, you are consenting to MUMSCLUB MALAYSIAcollecting, using, disclosing and/or transferring (including cross-border transfer) your personal information in accordance with this Privacy Policy.

How we collect personal information

Personal information is any information that can be used to identify you. MUMSCLUB MALAYSIAmay collect information about you (such as name, e-mail, phone number, date of birth,postaladdress, estimated delivery date or child's date of birth (if given birth),hospital you will deliver in or have delivered inand children age), in the following ways:

  • through our websites;
  • through our retailers, promoters and/or distributors;
  • when you contact us to enquire or complain about our products;
  • when you submit ratings or reviews about our products/services; and/or
  • when you participate in our consumer promotions and market research.
  • Cookies

    Like many companies, we sometimes use "cookie" technology on our websites. Cookies are information stored on your computer by your browser to save your preferences while you are visiting a particular website. When you log in, the cookie tells us whether you visited us before or are a new visitor, and it enables us to learn which advertisements bring users to our website. We use the cookie to help us identify site features in which you have the greatest interest so that we can provide more of what you may want. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser's help file directions. However, if you do not enable cookies to be received by your web browser, you may have trouble accessing some of the pages and certain features on this website.

    Web beacons

    A web beacon is an electronic file on a Web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness - for instance, if you get an email from us and click on a link in that email to go to our website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.

    How we use personal information

    MUMSCLUB MALAYSIA's primary goal in collecting personal information is to ensure that our consumers are satisfied with our products and to provide our consumers with the best possible quality of customer service. Your personal information is never shared, sold, rented or otherwise disclosed outside the company (except as required for any statutory or legal requirements) in ways different from what is described in this Privacy Policy. We will take all reasonable steps to maintain the security and integrity of your personal information including the use of computer access passwords, lock-up cabinets, personnel policies and firewalls. MUMSCLUB MALAYSIA may use the personal information you provide:

  • to communicate with you about our products and services;
  • to provide you with samples of our products and personalized promotional offers;
  • to allow you to participate in contests, promotions and surveys;
  • to address, investigate and monitor enquiries or complaints about our products and services;
  • for internal product development and quality control purposes;
  • to measure performance of marketing initiatives, advertising, and websites; and/or
  • to personalize, assess and improve our websites.
  • How we share personal information

    We may share information about you with third parties in certain circumstances including in the following situations:

    Content you submit on our websites

    By submitting content to and through website(s) controlled by MumsclubMalaysiaand/or its affiliates or service providers ("Mumsclub Sites"), you are responsible for the following: (1) you are the owner of the content; (2) the content is truthful and accurate; (3) the content will not cause injury to any person or entity; (4) the content does not infringe someone else's copyright, trademark, proprietary rights or rights of publicity and privacy; (5) the content does not violate a law, statute, ordinance or regulation; (6) the content would not reasonably be considered to be defamatory, libelous, hateful, racially or religiously biased or offensive or harassing to another party; (7) the content does not contain references to other websites, email addresses, contact information or phone numbers; (8) if the content contains the likeness or name of an identifiable person, you have that person's permission to include their likeness/name in the content you are submitting; and (9) the content does not contain computer viruses, worms or other potentially damaging programs or files.

    For any content that you submit, you grant Mumsclub Malaysiaa perpetual, irrevocable, royalty-free, sub-licensable, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. You also hereby grant each user ofMumsclub Sites a non-exclusive license to access your content through these sites, and to use, reproduce, distribute, prepare derivative works of, display and perform such content as permitted through the functionality of these sites.

    All content that you submit may be used at Mumsclub Malaysia's sole discretion. Mumsclub Malaysia and/or its affiliates reserve the right to change, condense or delete any content on Mumsclub Sites that it deems, in its sole discretion, to violate the content guidelines or any other provisions herein. Mumsclub Malaysia does not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Product ratings and written comments are generally posted within two to four business days. However, Mumsclub Malaysia reserves the right to remove or to refuse to post any submission for any reason.

    Links

    Websites operated by Mumsclub Malaysia may contain links to other sites operated by third parties. Mumsclub Malaysia makes no representations or warranties as to the privacy practices of any third-party site and is not responsible for the privacy policies of other sites.

    Accessing, correcting, updating or limiting processing of your personal information

    If your personal information changes (such as your address), or if you no longer wish us to keep your personal information on file, we will endeavor to provide a way to correct, update or remove your records. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you.

    If you believe for any reason that we are holding inaccurate or incomplete information about you, you may ask us to correct it. You may also opt out of receiving marketing communications we send to you about our products and services. However, please note that when you do so, it may affect the services you have chosen to receive from Mumsclub Malaysia where accepting the communications is a condition of receiving the services.

    If you wish to access your personal information or if you have any questions about our Privacy Policy, or any complaint regarding treatment of your privacy by us, please contact:

  • Consumer Voice: +603 5131 3998 (Weekdays, 9am - 5pm)
  • Email: hello@mumsclub.my
  • Changes to this Privacy Policy

    We will use personal information you provide in accordance with the Privacy Policy under which the information was collected. If we decide to change our Privacy Policy, we will post the changes on our websites so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. This Privacy Policy was last updated in Oct 2018.

    Mums Club Malaysia
    No.18, Jalan Tamborin 33/23,
    Shah Alam Technology Park, Seksyen 33,
    40400 Shah Alam, Selangor.