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BabyBox

What is a Baby Box?
Our BabyBox serves as a bassinet for newborns up to 4 months old. It is certified and meets the safety standards for bassinets set by the Consumer Product Safety Commission (CPSC) and ASTM International. Each Baby Box comes with a baby mattress and a curated selection of baby and mummy products.
How do i get the Baby Box?
You can sign up to be our member first, but make sure you check the box to register your interest in getting our babybox as well!
Who is eligible for the Baby Box?
Only new member sign-ups who are currently pregnant, and who have not registered with MumsClub Malaysia before are eligible for a BabyBox. New members must also be either Malaysian citizens, PR or expats working and residing in Malaysia, and our BabyBoxes are given on a first come first served basis, capped at a limit of 1000 BabyBoxes every month.
Why am I unable to register for the Baby Box?
  • There are several scenarios why you are unable to register for a BabyBox:
    You are an existing member with MumsClub and hence our system recognises a duplicate submission.
  • Do contact us at our Community Hotline +6012 565 1938 WhatsApp for clarifications.
When will I receive notification regarding redemption of my Baby Box?
We process our BabyBox redemption on a monthly basis, and we take between 2 to 4 weeks on average to process the applications. Successful shortlisted applicants will only be notified in the following month of their application ie. If you had registered in June, you will only receive notification in early July. Please refrain from reaching out to us if the time frame is within 4 weeks from the time you have registered for the BabyBox. We regret to inform that only successful applicants will be notified.
How do I redeem my Baby Box?
Successful applicants will be sent a redemption email regarding scheduling of your self-collection. Rest assured we will notify you once your Baby Box is ready.
Why have I not received any news about redemption my Baby Box even though I've checked the box during registration?
  • There are several scenarios why you might not have heard from us regarding redemption of your BabyBox.
  • Our redemption email might have ended up in your spam/junk mail folder, do check out your spam/junk mail folder.
  • We have not yet processed your BabyBox application ( if its within the same month of your application ).
  • You might not have met our qualifying criteria for our BabyBox thus was not notified regarding redemption of your BabyBox.
Do you offer delivery services for the Baby Box?
yes we do. For a nominal delivery fee, we will be able to send the baby Box to your home. Alternatively, you can self-collect the Baby Box from our office.
Can I appoint someone else to collect the Baby Box on my behalf?
Yes, you can appoint someone else to collect on your behalf. He/She just needs to produce the original confirmation email that has been sent to you.

MumsClub Malaysia

What is MumsClub?
MumsClub is a practical community platform that provides first-time and experienced mothers with the lowdown on fertility, pregnancy, birth and babies with stage-by-stage content, expert advice and partner privileges.
What are the privileges of being a MumsClub member?
All MumsClub members get to enjoy quarterly events organised by MumsClub Malaysia. Currently pregnant mothers who are new sign-ups will also be eligible for our MumsClub BabyBox. On top of these, you will also be entitled regularly to a wide range of exclusive offers and perks from our MumsClub partners!
What is Mumsclub TV?
Mumsclub TV is an social channel on Tiktok created not only to provide entertainment but also to give all MumsClub members all round perspectives on motherhood, parenting & family values through comedy skits, real life interviews, product reviews etc. Channel content is primarily in Bahasa Melayu.
What is TA妈的 ?
TA妈的 is an social channel on Xiao Hong Shu 小红书 created to provide value-added content like DIY, Home Hacks, ongoing promotions and events that are of interest to most mothers. Content is primarily in Mandarin.
What is MumsClub Discord?
Mumsclub is now on Discord! Discord is a free communications app that lets you share voice, video, and text chat with friends, game communities, and developers. It has hundreds of millions of users, making it one of the most popular ways to connect with other mothers online. Discord can be used on almost every popular platform and device, including Windows, macOS, Linux, iOS, iPadOS, Android, and via web browsers.

Family Rewards Program

What is Family Rewards Program all about?
Family Rewards Program is reward program powered by MumsClub to give more perks & benefits to users upon subscription. Program members are able to redeem cash vouchers, enjoy perks from brand merchants participating in the program.
Is it free to join?
No. Family Rewards Program is a pay to use program where members get to redeem products & services offerings with much higher value.
What are the GEMs?
Upon successful registration and payment on Family Rewards Program, member will automatically be credited with GEMs. Gems are credits that can be used to redeem cash & product vouchers.
Can I use GEMs to enjoy perks?
No. you do not need to utilise your GEMs to enjoy the perks. By flashing your digital membership card to the participating brands (offline) or using PERK code that is on your digital membership, you get to enjoy the discounts or perks immediately.
How do I check on my GEMs or membership details?
All you have to do is log in to your member account online to do so. Upon successfully registration & payment, a member account is created with the account / membership details sent to your email.
Why can't I log in to my Family Rewards Member account?
You will need to activate your account via your email message sent to you upon successful registration.
Do I automatically qualify for the Quarterly Lucky Draw when I subscribe?
Yes! For every subscription, all members will automatically qualify for the Quarterly Lucky Draw. Terms & Conditions Apply.
Will my GEMs expire?
Yes. Your GEMs will be valid according to your membership validity.
Is there an expiry to the cash/product vouchers redeemed?
Yes. For every voucher, there is a validity period. Do check on the expiry date and make sure to utilise it before it expires.
Will there be more brands merchants in the program with time?
Yes. Rest assured that we are constantly working to bring more brand partners onboard the Program.

TERMS & CONDITIONS OF FAMILY REWARDS QUARTERLY DRAW

Terms and Conditions

1. These terms and conditions (“Terms and Conditions”) shall apply to the 2023 “Quarterly Lucky Draw” (“Lucky Draw”) organised by MumsClub Malaysia Sdn Bhd (“Mumsclub”).
2. By registering or taking part in this Lucky Draw, you agree to be bound by these Lucky Draw Terms and Conditions and the decisions of MumsClub Malaysia Sdn Bhd in relation to and in connection with this Lucky Draw.
Qualifying Period
3. The Lucky Draw is from 1100 hrs, 8 October 2023 to 2200 hrs, 7 January 2024 (both dates inclusive) (“Lucky Draw Period”).
4. Mumsclub reserves the right to change the Lucky Draw Period.

Eligibility

5. You must be 18 years and above (as of the start of the Lucky Draw Period) and be a Malaysian citizen, Malaysian permanent resident or Malaysian resident (with a valid employment pass or work permit) to participate in the Lucky Draw (“Participant(s)”).
6. The following categories of people are not eligible to participate in the Lucky Draw:
i) All permanent and/or contract employees (“Employees”) of the Mumsclub Malaysia Sdn Bhd and their immediate family members (i.e. spouses, children, parents, brothers and sisters) (“Immediate Family Members”).

ii) All agencies and/or service providers engaged by Mumsclub (including but not limited to advertising agencies, promotions agencies, printing companies, event management agencies and any persons assisting or who are involved in the Lucky Draw) and their Employees and Immediate Family Members.
iii) All dealers and/or distributors of the products of the Mumsclub Malaysia Sdn Bhd and their Employees and Immediate Family Members.

7. Mumsclub has the absolute discretion to determine the eligibility of Participants. Such determination shall be final and conclusive and Shell is not obliged to give any reason for its determination.
8. Only original raffle tickets are valid for participation in the Lucky Draw.
11. Mumsclub has absolute discretion to disqualify any Lucky Draw Participation form that does not meet the criteria set out in these Terms and Conditions. Such determination is final and conclusive and Mumsclub is not obliged to give any reason for its determination. Prize

12. Mumsclub reserves the right to, at any time and in its sole and absolute discretion, replace and/or substitute any of the Prize(s) with any other item of a similar value.
13. There will be (1) Grand Draw winners for the Grand Draw & (10) Consolation Draw winners in total. The winners for the Lucky Draw (“Winners”) will be drawn at random at 1000 hrs on 2 Febraury 2024 (“Draw Date”) at Mumsclub Expo by MVM located at The Starling Exhibition Hall, 6, Jalan SS 21/37, Damansara Utama, 47400 Petaling Jaya, Selangor.

14. All Winners shall be notified by phone at their phone number and ordinary post at their mailing address as indicated in the Lucky Draw Participation form within fourteen (14) calendar days of the Draw Date.
15. Mumsclub will agree with the Winner on a date to redeem the Prize. Personal identification (NRIC or passport) with details matching the Participant’s personal identification details in the winning Lucky Draw Participation form must be presented to the authorized Mumsclub representative at Mumsclub Office located at 37-09, Boulevard Offices Block D, Mid Valley City, 58000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur in order to redeem the Prize on the agreed date. If a Winner fails to produce the required personal identification documents, his/her respective prize will be forfeited (without any liability on the part of Mumsclub to any person).

16. Prizes that are not redeemed within thirty (30) calendar days from the Draw Date will be forfeited. No correspondence or claims will be entertained in the event of such forfeiture. A Participant whose prize has been forfeited shall not be entitled to any payment or compensation whatsoever from Mumsclub.
17. Reserve winner(s) will be drawn to replace any winner(s) subsequently disqualified.

18. If Mumsclub discovers that a Winner was not entitled to participate or if a Winner is subsequently disqualified from participating in the Lucky Draw, Mumsclub may at its discretion forfeit the Prize, reclaim it after award and then choose an eventual winner from the reserve winner list.

19. Prizes are not transferable, or exchangeable for cash, credits or any other item or otherwise, either partially or wholly. Use of the Prizes shall be subject to Mumsclub’s terms and conditions.
20. The winner of any Prize shall be responsible for all ancillary and additional costs arising from the use of the Prize, insofar as these are not specifically indicated as part of the Prize.

Use of Personal Information

21. By participating in the Lucky Draw, the Participants (including the Winners) are deemed to have consented to:
i) the collection, use and disclosure of his/her name, identification/passport number, image, voice and/or likeness by Mumsclub Malaysia

for editorial, advertising, promotional, marketing and/or other purposes without any payment and/or compensation except where prohibited by law; and
ii) receiving promotional, marketing and other publicity information from Mumsclub Malaysia from time to time.

General

22. The decisions of Mumsclub on all matters relating to or in connection with the Lucky Draw are final, conclusive and binding. Mumsclub shall not be obliged to give any reason or enter any correspondence with any person on any matter concerning the Lucky Draw.
23. Mumsclub reserves the right at any time in its sole and absolute discretion to determine and/or amend or vary these terms and conditions without prior notice, including but not limited to cancelling, extend, terminating or suspending this Lucky Draw, the eligibility terms and criteria, the selection and number of winners, and the timing of any act to be done, and all Participants shall be bound by these amendments.

26. Mumsclub shall not be responsible for any injury, loss or damage suffered as a result of, or in connection with the Lucky Draw and/or redemption or use of the Prizes howsoever arising, including but not limited to, fulfilment of the prize(s), any error in computing chances, any breakdown or malfunction in any computer system or equipment, any notice which is misdirected and/or lost in the post, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties howsoever arising whether in contract, tort, negligence or otherwise. For the avoidance of doubt, cancellation, termination or suspension by Mumsclub of this Lucky Draw shall not entitle any party to any claim or compensation against Mumsclub for any and all losses or damage suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.

27. In the event of any inconsistency between these Terms and Conditions and any advertising, promotional, publicity and other materials relating to or in connection with the Lucky Draw, these Terms and Conditions shall prevail.
28. The Lucky Draw and these Terms and Conditions shall be governed by the laws of the Republic of Malaysia and all Participants (including the Winners) are deemed to have agreed to submit to the exclusive jurisdiction of the Malaysia Courts.

29. A person who is not a party to any agreement governed by these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any terms of such agreement.

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If you have any questions regarding membership, products or our service, please contact our customer service.

Monday - Friday: 10:00-6:00 PM

Phone:

+6017-295 4031

Email:

[email protected]

Address:

37-9, The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur

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